… because GoDaddy is here to screw you over. And over. And one last time for good measure.
Edit: As of this writing, 9:31PM EST on Tuesday September 6, 2011, pinolio.com remains down. I apologize for this inconvenience but hope it will be resolved
shortly in a day when GoDaddy tell me.
Usually GoDaddy sob-stories are the ones you hear and you either react in two ways:
a) Been there, done that, moved on to better hosts.
b) Aww, poor you. It will never happen to me.
I happened to be in camp B. I’ve been hosting with them since I bought my first domain with them back in January 2005.
Accidents only happen to other people. Except when someone ties your hands behind you back and lets you drive into a tree at full speed and then tries to extricate you with a pair of bamboo chopsticks
Everything was fine and dandy. 39 domains hosted with a Linux Deluxe account and a unique IP address. I was whistling a nice tune paying $7 a domain a year and about $100 for two years of hosting.
One of the Pinolio users had asked for a SSL login, which seemed like a purely reasonable request. There’s nothing quite like seeing a nice little green padlock to reassure you that at least someone is looking out for your security.
Looks like I spoke too soon. It’s been four days and counting…
So I order a SSL certificate and apply it to my host, surmising that there will be some utility for me to apply it to the domain I want. It turns out GoDaddy only issues the certificate to the domain attached to the hosting (which is somewhat of a stupid association, really, because it shouldn’t matter what domain you use as long as you’re accessing your content via a correct route). That happened to be my keepsake domain (chronicled.org), so I proceeded to revoke the certificate and …
Well, it turns out revoking a certificate means losing it and the ability to issue another one. I call GoDaddy, and they tell me that it’ll cost $15 in administrative fees to reissue one. I complain somewhat, telling the service rep I had no idea that my revoking a certificate meant I would forfeit the purchase altogether, and so I restart the process of moving the main domain to pinolio.com, and applying the SSL once that’s done.
It’s a good thing I don’t drink, because the blur of Saturday and Sunday spent on the phone could have really been dealt with better with a couple of stiff drinks to ease the pain. The hosted sites remained inaccessible for all of Saturday, all of Sunday and a good part of Monday. Just when I thought things were resolved I noted that all of my domains were now resolving to a site called ThursdayChurch.org. In no time I was being hounded by clients whose businesses had nothing to do with churches (I do some pro-bono hosting) and were claiming impacted business.
The last two dots for the last two days.
customer service mouthpieces of the devil kind folk at GoDaddy had the audacity to suggest that I should have kept a backup of everything and that I should have VPS - that is true, but then again I’d like to think that hosts are generally reliable in their uptime (that is what they sell, no?), and, too, that I do not have much in the way to afford VPS at $30 a month. Lesson learned, however- just don’t use GoDaddy. Ever. Unless you want a guaranteed crisis that you cannot get yourself out of.